Here is a list of questions that members ask?
Can I upgrade/downgrade my membership?
Yes, you can make membership changes once every 90 days using this form.
Can I pause my membership?
We do not recommend pausing your fitness membership because this can lead to long periods of not exercising. If you are hurt or injured or a doctor has recommended that you do not workout, you can pause your fitness membership using this form. We do not pause nutrition programs.
How do I cancel my membership?
We do not recommend canceling your membership as sometimes this can lead you back to starting over. Instead, consider downgrading your membership during difficult times. However, you may cancel at any time for any reason. Clamtown requires a 60-day notice prior to your cancellation date. You can use this link to start the process and book a call.
Can I bring a friend for the day?
Friends are always welcome. We have daily rates and weekly passes available. Use the “Drop In” link at the top of this page to get started.
Why is there a $5/$10 charge on my card?
Clamtown charges a late cancellation $5 and a no show fee $10. We believe that your commitment to yourself is important and that if you sign up for class, you should show up for yourself. If you feel like there was an error or there was something out of your control, you can use this form to request a store credit.
I won’t be using the rest of my sessions. Can I gift my membership to a friend?
Unfortunately, no… Clamtown does not allow gifting of unused memberships but that was very thoughtful of you to want to do that.
I will not use all my Personal Training Sessions before my membership ends. Can I come back and use them?
Unfortunately, no… Personal Training sessions with no expiration dates are only valid for active members.
My punchcard is used/expired. How do I purchase a new one?
You can renew your punchcard online on the membership portal. If you have unused sessions left, you can purchase early and it will not affect your existing punch card.
My punchcard is almost expired but I have a few classes left. How do I extend the expiration date?
If you are close to having your classes expire, and you do not want to lose the remaining classes, you can purchase a new punchcard (prior to the expiration date) an then send an email requesting to have the unused sessions saved to the new card.
I cannot access my Wodify account?
You can reset your password online with wodify. If you need help downloading your app to reserve a class, go to your app store and search for “Wodify Client”.
How do I update my card on file?
You can update your payment method in your Wodify app. Select “profile”, then “settings”, then “payment methods”.
What is Open Box?
Open Box is the time when you can come in and work on anything specific. You can arrive whenever and leave at whatever time is convenient. So, you can arrive at 5:05pm and leave at 5:46pm.