Frequently Asked Questions

Here is a list of questions that members ask?

 
Can I upgrade/downgrade my membership?
Yes, you can make membership changes once every 90 days using this form.

Can I pause my membership?
We do not recommend pausing your fitness membership because this can lead to long periods of not exercising. If you are hurt or injured or a doctor has recommended that you do not workout, you can pause your fitness membership using this form. We do not pause nutrition programs.

How do I cancel my membership?
We do not recommend canceling your membership as sometimes this can lead you back to starting over. Instead, consider downgrading your membership during difficult times. However, you may cancel at any time for any reason. Clamtown requires a 60-day notice prior to your cancellation date. You can use this link to start the process and book a call.

Can I bring a friend for the day?
Friends are always welcome. We have daily rates and weekly passes available. Use the “Drop In” link at the top of this page to get started.

Why is there a $5/$10 charge on my card?
Clamtown charges a late cancellation $5 and a no show fee $10. We believe that your commitment to yourself is important and that if you sign up for class, you should show up for yourself. If you feel like there was an error or there was something out of your control, you can use this form to request a store credit.

I won’t be using the rest of my sessions. Can I gift my membership to a friend?
Unfortunately, no… Clamtown does not allow gifting of unused memberships but that was very thoughtful of you to want to do that.

My punchcard is used/expired. How do I purchase a new one?
You can renew your punchcard online on the membership portal. If you have unused sessions left, you can purchase early and it will not affect your existing punch card.

My punchcard is almost expired but I have a few classes left. How do I extend the expiration date?
If you are close to having your classes expire, and you do not want to lose the remaining classes, you can purchase a new punchcard (prior to the expiration date) an then send an email requesting to have the unused sessions saved to the new card.

I cannot access my Wodify account?
You can reset your password online with wodify. If you need help downloading your app to reserve a class, go to your app store and search for “Wodify Client”.

How do I update my card on file?
You can update your payment method in your Wodify app. Select “profile”, then “settings”, then “payment methods”.

 

GETTING STARTED IS EASY!

Simply fill out the form below and then schedule Your FREE intro session on the next page.

Shortly after we will be in touch with you to confirm your intro session. We are excited to meet you!

HOLD POLICY

As stated in your membership agreement, you have the option to put your automatically recurring membership on hold for injury or illness.
1. You can put your membership on hold for financial hardship, such as loss of a job. This, however, does not count towards your 60 day cancellation notice. Your membership will automatically continue you after the hold duration.
2. If you are putting your membership on hold for an injury or illness, a doctor’s note is required.
3. You cannot put your membership on hold for vacations.
4. Upon expiration of the hold period that you select below, your account will automatically reactivate and regular membership payments will resume. If you choose to cancel your membership during the hold period, the standard 60 day notice requirement stated in your membership agreement is applicable. If you choose to reactivate your membership after it is canceled, membership rates in effect at the time of reactivation will be applicable (membership rates are subject to change).
*Membership Hold can take up to 7 days to process.

CANCELLATION POLICY

If you are 100% sure that you would like to cancel your membership, please follow the steps below:
1. If you decide to reactivate your membership in the future (and we hope you do) membership rates in effect at the time of reactivation will be applicable as membership rates are subject to change.
2. We DO NOT accept cancellation requests through text, email, or voice.
3. If you’re sure you’d like to cancel, just complete and submit the form below 60 days prior to your cancellation date.
4. Once the form is filled out, please check your email.

MEMBERSHIP CANCELLATION REQUEST

Please fill out the form below and one of our team members will review your request. Warning. The submission of this form does not cancel your membership. We will review your request, then reach out to confirm.

HAVE QUESTIONS?

We Would Love To Meet You!

Simply fill out the form below
& one of our amazing
coaches will be in touch asap! We are excited to meet you!

ARE YOU LOOKING TO DROP-IN?

We Would Love To Meet You!
WARNING!
Class Sizes Are Limited.

If you would like to reserve a spot... Simply fill out the form below letting us know what day you might come by & one of our amazing coaches will reach out to you to reserve your class.

OUR DROP-IN RATES

We have daily and weekly passes available online

OUR Information:

Location:

227 East Main Street, Tuckerton, NJ 08087

OUR PRICING IS SIMPLE

We Want To Offer You
The PERFECT Membership For YouR NEEDS.

Simply fill out the form below
& one of our amazing coaches
will send you our current
membership information.